Manager, Information Technology US

Manager, Information Technology US

Obetz, OH Full Time Posted by: Zenni Optical, Inc. Posted: Saturday, 9 August 2025

Born from a mission to make prescription eyewear affordable and accessible to everyone, Zenni Optical has been changing the way people see the world since 2003. With complete prescription pairs for adults and kids starting at under $10, we've grown into a global brand with over 51 million pairs of glasses sold - and counting!

Based in the San Francisco Bay Area, we're proud to be the Official Eyewear of the San Francisco 49ers, Boston Celtics, Monster Jam, Ghost Gaming, TSM, Major League Pickleball and more. We've also partnered with tastemakers and designers like Chase Stokes, Jrue Holiday, and George and Claire Kittle to bring our brand to life in bold, meaningful ways.

Candidate safety is important to us. Please note that all official communication will only be sent from @zennioptical.com addresses.

About the Role:

We are hiring a Manager, Information Technology to lead a team of eight and report directly to the Sr. Director of Security & Infrastructure. The team includes Systems Administrators, Network Administrators, a Database Administrator, a Security Analyst, and desk Technicians, with members based in Novato, CA; Obetz, OH; and Makati, Philippines.

IT plays a vital role in our mission by ensuring the reliability of the systems, data, and infrastructure that support manufacturing, e-commerce, and customer service, enabling us to deliver high-quality, affordable eyewear at scale.

This position requires on-site presence Monday through Friday, 8:00 a.m. to 5:00 p.m., at our or Obetz, OH, location with an occasional need for on-call, as necessary.

Responsibilities:

Database Administration Oversight

Guide and support team members managing SQL Server and MySQL environments

Ensure performance, integrity, and backup/recovery practices are maintained

desk Support Leadership

Oversee the helpdesk team and ensure timely, high-quality technical support.

Develop training materials and improve support workflows

Network Administration Management

Supervise the design, configuration, and monitoring of network infrastructure.

Ensure uptime, security, and performance across all networking components

System Administration Direction

Manage team responsibilities across Microsoft AD, Azure AD, Windows/Linux/Mac systems.

Ensure proper patching, access controls, and system health across environments.

Security & Compliance Governance

Lead audits, risk assessments, and compliance initiatives

Maintain policies and standards for data protection and regulatory alignment

Strategic IT Leadership

Set direction and roadmap for IT infrastructure and systems

Lead cross-functional projects that align technology with business goals

Review architectural designs and process documentation for consistency and scalability

Basic Qualifications:

8+ years of progressive IT experience, including 3+ years in a leadership or managerial role

Proven ability to oversee teams responsible for:

Database administration (SQL Server, MySQL)

desk support and technical training

Network infrastructure (Fortinet, Cisco, DNS, DHCP, VPNs)System administration (Windows Server, Linux/macOS, AD, Azure AD)

Security and compliance (policy enforcement, audit readiness, risk management)

Experience managing cloud environments (AWS, GCP, Azure)

Strong project management skills with experience leading cross-functional IT initiatives

Excellent verbal and written communication, team leadership, and stakeholder engagement skills

Preferred Qualifications:

Bachelor's degree in Computer Science, Information Systems, or related field

Experience with:

Microsoft technologies: AAD Connect, SCCM, Exchange Online, SharePoint

Virtualization platforms such as VMware vSphere

Collaboration tools (Microsoft 365, Teams, Zoom, Slack)

IT process documentation and architectural diagramming

Familiarity with Agile, Scrum, or hybrid project methodologies

Background in process improvement, automation, and IT strategy development

Demonstrated success managing IT in a fast-paced or start-up environment

Annual Bonus Program

Healthcare: 100% premiums covered for medical, dental, and vision for employees (50% for dependents)

Basic Life and AD&D with option for additional voluntary coverage

Short and long term disability coverage

401k with up to 4% match

EAP and Spring Health that gives you and dependents access to free therapy and coaching

Free access for you and your family to our digital wellness platform - Wellness Coach

Generous PTO in addition to our Week of Zen - the time between Christmas and New Year's to relax and recuperate

Fully Paid Parental Leave - 16 weeks for birthing and non-birthing parents

Family forming & fertility support and services through Maven

Annual Zenni Gift Card - to use towards our products!

Compensation

In addition to other forms of compensation like perks and benefits, the estimated range for this role is $125,000 - $145,000. The final offer will be determined based on permissible, non-discriminatory factors such as skill set, experience, geographical location, market conditions, and other organizational needs. The Company reserves the right to change, modify, or revisit the salary range for various reasons including business needs.

We look forward to hearing from you!

We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don't feel you meet all the qualifications.

Zenni Optical is an equal opportunity workplace and considers applications without regard to race, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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