Float - Front Desk & Medical Assistant

Clear Choice Dermatology is seeking a reliable, professional, and patient-focused Float Medical Assistant / Scribe & Front Desk Receptionist to join our growing team. This role is ideal for someone who enjoys variety in their day, thrives in a fast-paced environment, and is comfortable supporting both clinical and front office operations across multiple locations as needed. The ideal candidate is organized, adaptable, detail-oriented, and passionate about delivering excellent patient care and customer service. Medical Assistant / Scribe Duties Assist providers with patient care, including medical history, procedures, biopsies, surgeries, and documentation. Accurately and thoroughly document medical visits and procedures in the EMR. Prepare exam rooms, instruments, and supplies; ensure compliance with HIPAA, OSHA, and CLIA. Provide patient education on treatment plans, medications, and post-procedure care. Perform medical assistant procedures (suture removal, dressing changes, patch testing, injections, cultures, PDT, wound checks, etc.). Submit prescriptions, lab requisitions, and pathology requests as directed. Serve as a liaison between patients and providers, addressing questions, and ensuring follow-up. Perform clerical and IT tasks related to medical documentation, referrals, and physician quality reporting. Engage in team collaboration to promote effective communication and ensure smooth operational workflows. Front Desk Duties Welcome patients, visitors, and representatives with professionalism and courtesy. Manage check-in: verify insurance, complete paperwork, update demographics, and ensure authorizations are in place. Manage check-out: review provider orders, schedule follow-up appointments, enter recalls, and process referrals. Handle financial transactions: collect balances, deductibles, and copays; process refunds; balance daily collections. Dispensing products and managing retail sales, including reporting of inventory needs. Ensure front office readiness: open/close procedures, cleanliness, and supply stocking. Provide outstanding customer service, handling inquiries, and concerns promptly. Flexibility Requirement Demonstrate the ability and willingness to cover either the front desk or medical assistant/scribe role as directed by the Office Manager, ensuring seamless operations across both areas. General Duties Maintain patient confidentiality and compliance with HIPAA, OSHA, and regulatory standards. Demonstrate exceptional communication skills, professionalism, and teamwork. Handle phone calls, messages, and referrals with efficiency and courtesy. Assist with administrative tasks, supply management, and office organization. Adhere to attendance, punctuality, and professional appearance standards. Perform other duties or projects assigned by leadership. Requirements Qualifications High School diploma or GED required. Minimum of two years' experience in a medical office setting. Knowledge of general office duties, medical office procedures, and insurance plans. Proficiency with EMR systems, Microsoft Word, and Outlook. Excellent organizational, multitasking, and customer service skills. Ability to type 60+ wpm and operate multi-line telephone systems. Strong attention to detail, confidentiality, and compliance awareness. Working Environment: Physical Demands: o Average percent of time during a regular shift devoted to: Walking, Squatting, Sitting, Bending, Reaching: 75% Standing: 25% o Average lifting requirements: Lifting Requirements: 20-40 lbs. Frequency of Lifting: 0-25% of the time o Additional physical demands: Ability to grasp both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height). Ability to type 60 wpm. Ability to operate a multi-line telephone system, computer keyboard, and adding machine. Visual, Hearing, and Mental demands: Vision adequate to perform essential functions such as read telephone displays/computer terminals for long periods of time, correctable to 20/20. Hearing is adequate to perform essential functions such as answering the telephone. Mental capacity is adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients. Tact to deal with unfriendly individuals regarding various situations and adequately handle stress. Working Conditions: Normal business office environment. Requires individuals to be in uniform daily. Required to exhibit a positive attitude and a professional appearance and show great detail and accuracy. Required to exhibit quality performance of the essential job functions to help the office run effectively and efficiently.