LensCrafters - Optometric Technician
EssilorLuxottica
20.68-29.44
paid time off
United States, Maryland, Bowie
May 13, 2026
Requisition ID:928162
Store #:001310 LensCrafters
Position:Part-Time
Total Rewards:Benefits/Incentive Information
LensCrafters is bringing its optical retail experience to Macy's department stores in the U.S.
Macy's and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.
LensCrafters reinforces Macy's commitment to the health and wellness of its customers. Eye health is critical to everyone's personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy's strengths.
If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.
GENERAL FUNCTION
The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store's key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.
MAJOR DUTIES AND RESPONSIBILITIES
Display a professional image, greet patients promptly with a smile
Promptly answer the telephone in a friendly and courteous manner
Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination. Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame
Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary
Show patience and courtesy to indecisive or difficult customers/patients
Perform work accurately and thoroughly despite time pressure and patient volume
Identify situations involving unsatisfied patients and act quickly for effective resolution
Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures
Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs
Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.
Maintain safe working environment for all associates, customers and patients
Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area.
Ability to adapt to various examination scenarios and be personable with patients and staff
Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
Monitor and maintain inventory of supplies and contact lenses in exam rooms
Support retail as capacity and patient demand allows
BASIC QUALIFICATIONS
High School graduate or equivalent
Minimum of one year strong customer service skills (internal/external)
Leadership skills
Strong communicator and listener
Problem solving ability
Organization skills
Strong interpersonal skills
Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
Ability to work autonomously
Knowledge of office environment
Strong basic math skills
PREFERRED QUALIFICATIONS
Experience in retail and/or optical
Experience in healthcare
Pay Range:20.68-29.44
This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ... (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ....
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
EssilorLuxottica
20.68-29.44
paid time off
United States, Maryland, Bowie
May 13, 2026
Requisition ID:928162
Store #:001310 LensCrafters
Position:Part-Time
Total Rewards:Benefits/Incentive Information
LensCrafters is bringing its optical retail experience to Macy's department stores in the U.S.
Macy's and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.
LensCrafters reinforces Macy's commitment to the health and wellness of its customers. Eye health is critical to everyone's personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy's strengths.
If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.
GENERAL FUNCTION
The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store's key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.
MAJOR DUTIES AND RESPONSIBILITIES
Display a professional image, greet patients promptly with a smile
Promptly answer the telephone in a friendly and courteous manner
Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination. Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame
Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary
Show patience and courtesy to indecisive or difficult customers/patients
Perform work accurately and thoroughly despite time pressure and patient volume
Identify situations involving unsatisfied patients and act quickly for effective resolution
Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures
Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs
Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.
Maintain safe working environment for all associates, customers and patients
Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area.
Ability to adapt to various examination scenarios and be personable with patients and staff
Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
Monitor and maintain inventory of supplies and contact lenses in exam rooms
Support retail as capacity and patient demand allows
BASIC QUALIFICATIONS
High School graduate or equivalent
Minimum of one year strong customer service skills (internal/external)
Leadership skills
Strong communicator and listener
Problem solving ability
Organization skills
Strong interpersonal skills
Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
Ability to work autonomously
Knowledge of office environment
Strong basic math skills
PREFERRED QUALIFICATIONS
Experience in retail and/or optical
Experience in healthcare
Pay Range:20.68-29.44
This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ... (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ....
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Job ID: 521299596
Originally Posted on: 5/15/2026
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