(USA) Senior Manager, Technology Operations - Process Transformation & Data Governance

... We are seeking a technical and innovative senior manager to support the Senior Director, Data Strategy & Governance
in transforming and modernizing the claims handling process to improve business outcomes and drive efficiencies. This will be achieved through the combination of optimizing business processes and data, deploying AI solutions and the implementation of sound data governance practices. The role must bring process architecture expertise and hands-on experience across all the stages of the data life cycle to identify opportunities to optimize the data eco-system. Additionally, this role must bring experience in implementing and operationalizing data governance with particular focus on the technical data universe ensuring compliance with governance policies and regulatory requirements. What you'll do...

Governance & Technical Stewardship

• lead cadence with Technology and technical data stewards to advance the data governance program
• partner with the Enterprise Data Strategy to identify the universe of technical assets and claim ownership
• ensure all technical data assets including AI models, databases, schemas and tables are cataloged and defined
• work with engineering teams to capture and improve technical metadata documentation
• collaborate with the Business Data Steward Lead on data governance related issues including the association of technical to business metrics
• analyze gaps between data governance policies and engineering processes and partner with Technology to integrate data governance practices
• implement processes to govern and manage data sharing and data access
• ensure data practices align with regulatory and compliance requirements for data privacy (CCPA, HIPPA etc.)
• lead efforts related to data classification, lineage, quality and de-duplication
• understand current EDP product features, i.e. metadata, lineage, quality, etc and represent WCS with regards needs/asks for EDP development addressing aspects associated with technical data

Process Architecture, Automation & AI

• assess the end-to-end claims process to identify opportunities for optimization by bringing experience with tools/methods used to discover, model and measure business processes
• facilitate working sessions with Product and business stakeholders to redesign processes where needed
• partner with Product to explore solutions for process opportunities and provide input as it relates to application and system solution architecture
• help identify high-impact use cases for AI and automation across the claims handling process
• help gather requirements and support the design and implementation of automation strategies and AI agents
• ensure AI agents are integrated into workflows with strong performance monitoring
• collaborate with Data Analytics on opportunities for solutions including natural language processing and machine learning etc
• define KPIs and benchmarks for success and track transformation progress
• advocate for a culture of continuous improvement, digital dexterity, and AI literacy across teams.

Required Qualifications, Skills & Experience

• Bachelors degree in Computer Science, Information Systems, Data Science, or related field.
• 8+ years of experience in process architecture and data governance
• Proficient in process architecture and automation/digitization including ability to create business process blueprints using tools like BPMN, Visio etc
• Understand concepts and tools for ML/AI, Gen AI and building AI Agent
• Experience with application and system solution architecture
• Understands enterprise application and system architecture (microservices, APIs) and well as IT infrastructure and data platforms (Azure, GCP etc)
• Good understanding of the end-to end data cycle ingestion, transformation, storage and consumption
• Knowledge in data architecture, modeling, integration, ETL processes
• Proficient in using data analysis tools SQL, Python
• Experience in operationalizing data governance and using catalog tools (e.g. EDP, Collibra, Informatica)
• Familiarity with regulatory frameworks and data compliance requirements.
• Knowledge of BI Tools (PowerBI, Tableau and Looker)
• Strong analytical mindset with problem-solving capabilities and attention to detail
• Ability to do root cause analysis and data interpretation

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

Hoboken, New Jersey US-10279:The annual salary range for this position is $108,000.00-$216,000.00Bentonville, Arkansas US-09418:The annual salary range for this position is $90,000.00-$180,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- Stock Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years experience inproject management, program management, program operations, or related area.Option 2: 7 years experience in project management, program management, program operations, or related area.2 years supervisory experience. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Masters degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmarts accessibility standards and guidelines for supporting an inclusive culture. Primary Location... 221 River St, Hoboken, NJ 07030, United States of America