Job Description

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, youll use your professional skill set and product expertise to create incredible experiences for customers. Whether youre helping longtime Warby Parker fans or first-time wearers, youll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how theyre made .) Acting as both a coach and team player, youll lead your stores Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner whos able to embrace challenges, foster an encouraging work environment, and help Warby Parker grow. Sound like the job for you? Read on!

Gaebrial | Detroit, MI

Being an Optician at Warby Parker means I get to be myself and enjoy my job while still being challenged. All of our Opticians are given the tools, time, and encouragement to advance both within the company and as best-in-class Opticians in our field.

What you'll do:

Optical duties
  • Work directly with customers to help meet all of their eyewear needs
  • Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
  • Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
  • Use your expertise to explain prescription terminology and product offerings to customers
Leadership responsibilities
  • Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
  • Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
  • Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
  • Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees engagement and job satisfaction
  • Support general store systems, inventory databases, and business operations

Who you are:

  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) whos been in a management position for 2+ years
  • A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
  • Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
  • Passionate about the eyewear and retail industries
  • A clear and effective communicatoryou can break down technical terms for customers to easily understand
  • Dedicated to going above-and-beyond to make customers (and your teammates!) happy
  • Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)
  • Someone who takes your work very seriously, but not yourself

Job ID: 228563645

Warby Parker
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